Shipping policy

Shipping Policy

InductionHardware.com

Last Modified: July 23, 2026

This Shipping Policy applies to all orders placed directly through InductionHardware.com or through Induction Hardware ("IH," "we," "us," or "our") customer service channels. This Policy is incorporated into and made part of our Terms and Conditions.

Order Processing

In most cases, in-stock items ship within 1 to 2 business days of your order, and you will receive tracking information once your order has shipped. Provided the item you ordered is in available inventory at the time of shipment, we will ship your order within 15 days of your order date. This 15-day shipping window applies only when inventory is available and does not apply to items that are out of stock, backordered, or otherwise unavailable at the time of your order. For items not currently in available inventory, shipment timing depends on when inventory becomes available and will be communicated to you separately.

Shipping Methods

We work with third-party shipping partners to deliver your order. Smaller items typically ship via standard small parcel carriers. Larger or heavier items, including ranges, cooktops, hoods, and other freight-class products, ship via truck freight or less-than-truckload (LTL) carriers. For freight items, the specific delivery experience depends on the delivery option you selected at checkout, standard delivery or room-of-choice delivery, as described below.

Delivery Process for Freight Items

Once your order ships, it travels to a regional fulfillment center near your delivery address, which typically takes 5 to 7 business days. Once your order reaches the local fulfillment center, the shipping partner will contact you to schedule a delivery appointment.

Freight items arrive on a pallet and in heavy packaging. We recommend having a second person available to help during delivery.

Standard Delivery

With standard delivery, the shipping partner will deliver your item to your front or back door. A signature is required at the time of delivery. Before signing, please inspect the packaging for visible damage, as described in Delivery Inspection and Damage Claims below.

Room-of-Choice Delivery

If you selected and paid for room-of-choice delivery at checkout, the driver will bring your item into the room of your choice, unbox it, and remove the packaging. Room-of-choice delivery is available only where selected at the time of purchase and is subject to reasonable accessibility of the delivery location, as described in Delivery Access, Address Accuracy, and Missed Appointments below.

Shipping Costs

Shipping charges are calculated based on the size, weight, and destination of your order and will be presented to you prior to completing your purchase.

Delivery Estimates

Any delivery date or timeframe provided to you, whether at checkout, in an order confirmation, or in any other communication, is an estimate only and is not a guarantee. Actual delivery times may vary due to factors outside of our control, including but not limited to weather, regional carrier delays, high-volume periods, mechanical issues, and other logistics disruptions. IH is not responsible for any loss, inconvenience, or expense resulting from a delay in delivery once an order has been tendered to a shipping partner.

Risk of Loss and Transfer of Responsibility

Title and risk of loss for all items purchased from IH pass to you upon our delivery of the item to a shipping partner at our Reno, Nevada warehouse. From that point forward, your order is in the care, custody, and control of the shipping partner. Any loss, damage, delay, misdelivery, or other issue that occurs while an order is in transit is the responsibility of the shipping partner and, where applicable under the shipping partner's own terms of carriage, the customer. Once an order leaves our warehouse, IH's delivery obligations are fulfilled, and IH acts only as the party who arranged shipment, not as a guarantor of the shipping partner's performance.

Delivery Inspection and Damage Claims

Freight and LTL deliveries require an inspection at the time of delivery, before you sign for the shipment. You are responsible for inspecting the item and its packaging for visible damage at the time of delivery. Any visible damage must be noted in writing on the delivery receipt at the time of delivery, in the presence of the delivery driver. Signing a delivery receipt without noting damage may be treated by the shipping partner as acknowledgment that the item was received in good condition, and IH cannot be responsible for damage claims submitted after an unqualified signature has been given.

If you discover concealed damage after delivery that was not reasonably apparent at the time of inspection, you must notify us within 5 days of delivery. Claims for damage, loss, or shortage are ultimately subject to the shipping partner's own claims process, documentation requirements, and timelines, and IH's role in that process is limited to assisting you in submitting the claim.

Delivery Access, Address Accuracy, and Missed Appointments

You are responsible for providing a complete and accurate shipping address and for ensuring that the delivery location is accessible to the shipping method used, including sufficient clearance for a delivery truck for freight items. For freight and LTL deliveries, you are responsible for being available to receive and sign for the shipment at any scheduled delivery appointment, or for arranging for another authorized adult to do so on your behalf.

IH is not responsible for delays, additional fees, or non-delivery resulting from an incomplete or inaccurate address, an inaccessible delivery location, or a missed delivery appointment. Any redelivery fees, storage fees, or return-to-origin shipping fees charged by a shipping partner as a result of a refused delivery, a missed appointment, or an inaccurate address are the responsibility of the customer.

Lost or Significantly Delayed Shipments

If your shipment appears to be lost or significantly delayed, please contact us, and we will assist you in locating the status of your order with the shipping partner. Because your order is in the shipping partner's care once it leaves our warehouse, the resolution of lost or delayed shipments, including any compensation, is ultimately governed by the shipping partner's own liability terms and claims process.

International and Geographic Restrictions

We currently ship only within the United States. We do not ship to addresses outside the United States.

Questions

Questions about an order's shipping status, damage claims, or delivery scheduling can be directed to:

Induction Hardware
12920 Old Virginia Road, Suite 160
Reno, Nevada 89521
Phone: (775) 898-7562
Email: info@inductionhardware.com