Refund policy

Return Policy

Subject to the terms hereof, we have a 30-day no-hassle return policy for uninstalled, unused items in their original packaging that are purchased directly from us, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must have been purchased directly from us and be in new, unused and uninstalled condition, and in its original packaging with all accessories. Returns are not accepted for products that are used, installed or otherwise not in their original, new condition with all accessories and inclusions and with intact original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@inductionhardware.com for a return authorization. Items sent back to us without first requesting and receiving a return authorization will not be accepted.

Returns are subject to a restocking fee equal to twenty percent (20%) of the purchase price for the item, and you will be responsible for the cost of return shipping back to our Reno, Nevada warehouse by the same method as originally sent. So, items originally shipped LTL or freight carriers will need to be shipped back by LTL or freight carrier.

Please note that returns will need to be sent at your expense to the following address:

12920 Old Virginia Road, Suite 160
Reno, Nevada 89521

Promptly upon our receipt and inspection of the returned item to ensure that it is the correct item and meets the conditions of this policy (ie it is in new, unused, uninstalled condition with all original materials, accessories and packaging), we will notify you that we have received and inspected your return. If approved, the purchase price of the returned item, less the restocking fee and any shipping costs, will be automatically refunded to the original payment method on file for the order. Please remember it can take some time for your bank or credit card company to process and post the refund too after we approve and initiate a refund.

Additional Limitations

Unfortunately, we cannot accept returns on sale items or gift cards, or items purchased with third-party financing. Any returns for purchases through a third-party dealer or retailer will need to be handled with that dealer or retailer and we cannot accept returns for those items.

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item, so that we can address the issue. Any defects in items will instead be subject to the terms of our Limited Warranty.

Exchanges

Exchanges are processed the same manner as a return. So, the fastest way to complete an exchange would be to return the item under this policy, and once the return is accepted, make a separate purchase for the new item. You can always contact us for any questions on returns or exchanges at info@inductionhardware.com.